Beezwax Refund and Returns Policy
Overview
At Beezwax, we stand behind our products with a 30-day return policy. If 30 days have passed since your purchase, we're unable to offer a full refund or exchange.
To be eligible for a return, items must be unused and in their original condition, including all original packaging.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (food, flowers, etc.)
- Newspapers or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
All returns require a receipt or proof of purchase.
Refund Process
Once we receive and inspect your return, we'll send you an email confirmation. This notification will include whether your refund has been approved or denied.
Approved refunds will be processed promptly, with credit automatically applied to your original payment method within 5-7 business days.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again
- Contact your credit card company (refunds may take time to process)
- Contact your bank to inquire about processing times
- If you've completed these steps and still haven't received your refund, please contact us at info@kookinc.com
Sale Items
Only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items that are defective or damaged. For exchanges of the same item, please email info@kookinc.com and ship your item to:
Beezwax23530 University Ave
Bethel, MN 55005
Shipping Returns
Customers are responsible for all return shipping costs, which are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund amount.
Delivery times for exchanged products may vary based on your location.
For high-value returns, we recommend using trackable shipping services or purchasing shipping insurance. Beezwax cannot guarantee receipt of untracked return packages.
Need Help?
For questions about refunds and returns, please contact our customer service team at info@kookinc.com.